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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bernard Johnson

September 19, 2024

5  out of  5
rating by Bernard Johnson
"Christine was awesome,very knowledgeable and a great person to work with."
We responded:
"Bernard, thank you for sharing your positive experience! I'm glad Christine was able to assist you with her knowledge and great personality. We appreciate your feedback and look forward to helping you with any future needs. - Sheila York - State Farm Insurance Agent, Graham, WA"
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Trudy Kirk

September 19, 2024

5  out of  5
rating by Trudy Kirk
"Christine is super helpful! I'm moving across the nation and needed to re-establish my agency in Washington and she has answered so many of my questions. Insurance is so different state to state and and it was refreshing to talk to someone who is willing and able to help. Looking forward to yet another great partnership with a State Farm agency!"
We responded:
"Trudy, thank you! Christine is indeed a valuable part of our team, and I'm glad she could assist you with your move to Washington. Navigating insurance across states can be challenging, and it's great to know she made the process smoother for you. We're looking forward to continuing our partnership and are here for any future questions or needs you might have. Thank you for your kind words! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Erek Arnold

September 12, 2024

5  out of  5
rating by Erek Arnold
"Laura is awesome to work with! She always has everything lined up and ready to go. Always has answers for every question. If you're looking around for a new insurance agent I would highly recommend you call Laura!"
We responded:
"Thank you, Erek, for your wonderful review! I'm happy to hear that Laura has been so helpful and efficient in addressing your needs. We appreciate your recommendation and are always here to assist you with any future questions or needs. - Sheila York - State Farm Insurance Agent, Graham, WA"
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Elizabeth Selbe

September 5, 2024

5  out of  5
rating by Elizabeth Selbe
"Great customer service!"
We responded:
"Thank you, Elizabeth! I'm glad you appreciated our customer service. If you ever need further assistance, don't hesitate to reach out. - Sheila York - State Farm Insurance Agent, Graham, WA"
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Nit Nit

August 9, 2024

5  out of  5
rating by Nit Nit
"From Rob: Christine helped me change my auto insurance, bundled things up, and got me more coverage for less $$$. Excellent personal , and fast service. This is my second time working with Christine , with amazingly unexpected and positive results."
We responded:
"Nit Nit, thanks a bunch for your review! We're all about fast service and keeping things simple - no "press 1, then 2" shenanigans here! Just a team ready to pick up the phone and tackle whatever you send our way. Looking forward to being there for you whenever you need us! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Christina Booth

August 6, 2024

5  out of  5
rating by Christina Booth
"Absolutely a great experience! Quick, easy and affordable... Thank you Christine for your excellent service!"
We responded:
"Hey Christina! Thanks a bunch for your awesome review! We're so glad you had a great experience with us. Christine will be happy to know her excellent service made a difference. If you need anything else, we're here for you! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Elijah Quintanilla

July 23, 2024

5  out of  5
rating by Elijah Quintanilla
"Great, great service! Christine is always accommodating with any of my needs. We've been with State Farm for many years and will stay with them for as long as possible."
We responded:
"Hey Elijah! Thanks for your review I'm glad Christine has been able to accommodate all your needs. We truly appreciate your loyalty over the years and look forward to continuing to serve you! If you ever need anything, don't hesitate to reach out. - Sheila York - State Farm Insurance Agent, Graham, WA"
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Jessica McCandless

June 24, 2024

5  out of  5
rating by Jessica McCandless
"Laura Heideman Is amazing!!! She went above and beyond to get me a great discount I really appreciate her and State Farm!! A wonderful insurance company!!"
We responded:
"Jessica, I'm happy to hear you had such a wonderful experience with Laura at our office! We're delighted to have helped you secure a great discount and appreciate your kind words about State Farm. We're here for all your insurance needs whenever you need us! - Sheila York - State Farm Insurance Agent, Graham, WA"
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mariah silva

June 18, 2024

5  out of  5
rating by mariah silva
"Shana is so knowledgeable and SUPER nice. She was so helpful! Been with State Farm for years and have had only good experiences with them"
We responded:
"Thank you so much, Mariah, for your fantastic review! I'm pleased to hear that Shana provided knowledgeable and SUPER nice service. We're grateful for your loyalty over the years and look forward to continuing to provide you with top-notch insurance experiences! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Mike Kopec

June 8, 2024

5  out of  5
rating by Mike Kopec
"Since moving to Washington, this team has done a wonderful job getting me everything I needed to get my new home insured and cars under the new policy. Laura and team are absolutely incredible and cordial people - they truly care. *and I’m not a bot review, I’m a real person if that helps you decide to move to this team*"
We responded:
"Mike, I'm thrilled to hear you had a wonderful experience with Laura and our team in getting your new home insured and cars under the new policy! We're grateful for your kind words and are pleased to have provided you with exceptional service. If you ever need assistance in the future, we're here for you! Welcome to our State Farm family! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Jerred Nybo

June 8, 2024

5  out of  5
rating by Jerred Nybo
"Christine is awesome! Her customer service is top notch!"
We responded:
"Jerred, I'm thrilled to hear that Christine provided top-notch customer service! We're pleased to have her on our team, delivering exceptional care to our customers. Thank you for recognizing her outstanding service! Sheila York - State Farm Insurance Agent, Graham, WA"
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Nathan Pace

May 21, 2024

5  out of  5
rating by Nathan Pace
"Christine did a great job educating me as I transition to a new home. She was extremely helpful and informative. Everything is updated and I feel fully protected."
We responded:
"Nathan, It makes me so happy to know that our team made the homeowners insurance experience a pleasant one for you. It is wonderful that Christine was able to get you up and running, while also being thorough and making sure you received the products and explanations you needed! Thank you for choosing our office for your insurance needs! If you need anything additional, please come see us! We're here for you anytime! - Sheila York - State Farm Insurance Agent, Graham, WA"
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Holly Heideman

May 20, 2024

5  out of  5
rating by Holly Heideman
"Everyone is so friendly, knowledgeable and always helpful, especially Laura Smith the office manager! Laura always has a smile and is willing to help in any way she can."
We responded:
"Thank you so much Holly!! We appreciate your kind words and taking care of your family’s insurance needs is our top priority. - Laura"
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Jonathan Zapien

April 29, 2024

5  out of  5
rating by Jonathan Zapien
"This branch is easy to work with and fast to bring total satisfaction to the client. Anytime I've needed to call I feel that my need is put first and that service provider is well informed on any topic I've ever had questions about. Thank you for your excellent service!"
We responded:
"Jonathan, thanks a million for the wonderful review & acknowledging the excellent service. We're stoked to be your go-to for all things insurance. If you ever need anything, we're here for you!"
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Zachariah kilgus

April 22, 2024

5  out of  5
rating by Zachariah kilgus
"I had a great experience getting car insurance and rental insurance. Christine was my helper today. She was so nice and explained every question i asked. She helped me out so much! Thank you Christine!"
We responded:
"Zachariah, It's wonderful to hear about your positive experience with Christine while getting auto and renter's insurance! Providing clear explanations and excellent service is always our goal, and we're delighted she could assist you effectively. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us for your insurance needs! - Sheila York - State Farm Insurance Agent"
Profile photo of Danielle Cleek

Danielle Cleek

April 12, 2024

5  out of  5
rating by Danielle Cleek
"Shana was super helpful and knowledgeable for helping combine our home and auto insurance. She made the process smooth and easy. Highly recommend this office."
We responded:
"Danielle, thank you for taking the time to share your experience with us! We're thrilled to hear that Shana provided you with such helpful and knowledgeable assistance in combining your home and auto insurance. Making the process smooth and easy for our customers is always our goal, and we're glad Shana delivered on that. We truly appreciate your recommendation and your trust in our office. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help and are committed to providing you with excellent service. - Sheila York - State Farm Insurance Agent"
Profile photo of Laura Fox

Laura Fox

April 11, 2024

5  out of  5
rating by Laura Fox
"Laura has been fantastic to work with for several years now. She is very responsive, knowledgeable, and kind. She has great ideas and suggestions that have helped us as we've navigated things. It's wonderful to have a kind and knowledgeable person to deal with when you have an insurance issue - and any other time as well!"
We responded:
"Laura, thank you so much for your wonderful feedback! I'm thrilled to hear about your positive experience working with Laura. Providing responsive, knowledgeable, and kind service is always our goal, and I'm delighted that Laura has consistently delivered on all fronts. We understand the importance of having a trusted advisor to navigate insurance matters, and I'm glad that Laura has been able to provide you with great ideas and suggestions along the way. Your satisfaction and peace of mind are important to us, and we're grateful for the opportunity to serve you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help in any way we can! Thank you for choosing Sheila York Agency as your insurance provider!"
Profile photo of Trisha Pak

Trisha Pak

April 3, 2024

5  out of  5
rating by Trisha Pak
"I have worked with Sheila York's office for over 20 years and have never been disappointed. Laura is the best! She is always willing to answer my questions and will research information for me. She has always been in my corner and even helped us navigate a homeowners claim with corporate office!! We appreciate Laura and Sheila York's Office!!!"
We responded:
"Trisha, your loyalty and kind words mean the world to us! We are thrilled to have been by your side for over 20 years and are grateful for your trust in our team, especially Laura. We appreciate your recognition of our dedication to providing exceptional service and support. Thank you for choosing Sheila York's Office for your insurance needs! Sheila York - State Farm Insurance Agent, Graham, WA"
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Patrick Gill

April 2, 2024

5  out of  5
rating by Patrick Gill
"Christine at Sheila S York is quick to respond and gets the job done!!!"
We responded:
"Thank you for the five-star rating, Patrick! I'm pleased to hear that Christine provided quick and efficient service. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future. Sheila York - State Farm Insurance Agent, Graham, WA"
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Curtis Dyer

March 13, 2024

5  out of  5
rating by Curtis Dyer
"I had a bit of an unusual situation. Christine spent the time to get the information and get me set up. It's always nice to talk to real people and not bots, or having to wait for hours to actually talk to someone real. State Farm may not be the cheapest, but they have the best customer service, hands down in my almost 35 years of needing any kind of insurance."
We responded:
"Curtis, we are delighted to hear about your positive experience with Christine and our team. Providing exceptional customer service is our top priority, and we are thrilled that you found value in the personalized assistance you received. Thank you for choosing State Farm for your insurance needs over the past 35 years. We appreciate your kind words and look forward to continuing to serve you. - Sheila York - State Farm Insurance Agent, Graham, WA"
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Nancy Stebly

February 19, 2024

5  out of  5
rating by Nancy Stebly
"I've been with State Farm forever. Great company & extra shout out to Laura who has been exceptional to work with over the years! Thanks for being there!!"
We responded:
"Hi, Nancy! Thank you for leaving a great review & shout out for Laura. We are so glad to have you as part of our State Farm family!"
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Arthur Walas

February 16, 2024

5  out of  5
rating by Arthur Walas
"Working with Shana at State Farm (Graham, WA.) was an incredibly seamless process. She helped me to get the best insurance on all of our vehicles including homeowners insurance at an unbeatable price. She has great communication skills, very knowledgeable and answered any questions I've had. If you're looking for an agent or have questions about switching to State Farm, give Shana a call! She has all the information and resources you may need."
We responded:
"Thank you, Arthur! That's awesome to hear about your experience with Shana! Insurance stuff can be a headache, but it sounds like she made it smooth for you. Please don't hesitate to reach out if you need anything. Thanks for being part of our State Farm family!"
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Tyrone Madrid

February 14, 2024

5  out of  5
rating by Tyrone Madrid
"Christine was very helpful and was able to answer all of my questions."
We responded:
"Thank you for the review, Tyrone! We are delighted to hear that Christine was helpful and could answer all of your questions. Thanks for choosing us!"
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Paul Pederson

January 31, 2024

5  out of  5
rating by Paul Pederson
"Laura has handled all of my insurance needs for a number of years. She is always virtually immediately responsive to any changes i might need. I really appreciate the constant timely responses."
We responded:
"Paul, thank you so much for your positive review. We truly appreciate you taking the time to share your experience with Laura all of these years. She's a phenomenal asset to our team, and we're so glad to hear that you agree. Please feel free to reach out if we can help you with anything. Thank you for your loyalty!"
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Sylena Cummings

January 26, 2024

1  out of  5
rating by Sylena Cummings
"They refuse to call people back. They drop your coverage for no reason."
We responded:
"Hi Sylena, We are sorry you have felt your experience with our office was not to your standards. It looks that every time you have called, the representative you were working with has spoken with you. None of your policies were dropped, we had a different rate come back on one of the policies and it looks like our representative has thoroughly reviewed this with you but you decided to discontinue and not pay for that policy- but the coverage was offered. I have reached out to you myself to review your dissatisfaction further and your phone has gone directly to voicemail, three times. Our notes show that you have hung up on our staff members when reviewing your policies with you, this makes it very difficult to help find solutions to your concerns. Though we are not in control of our rates with State Farm, we do our best to get the best rate State Farm can offer you, to you. If there is anything we can do to help rectify your dissatisfaction and help you out our team is here to help. Since we are unable to get ahold of you, you can email me directly at shana.york.ykb7@statefarm.com or give our office a call and ask for me to speak further. As a local business we do our best to help our customers, and would appreciate the opportunity to speak further. Thank you, Shana York, Team Leader"